Refund policy
Return & Refund Policy
We want you to love your purchase from ZumBuys. If something isn’t quite right, we’re here to help.
Quick Summary of Our Return Policy
- Return window: 30 days after delivery
- Return shipping: Free on eligible returns
- Restocking fees: None
- Final sale items: We do not mark regular items as “final sale”
- Exceptions: Personalized/custom items, digital downloads, intimate items, perishable goods, and gift cards are not returnable
🕒 Return Window
We offer a 30-day return policy on most items.
- You have 30 days from the date you receive your order to request a return.
- Once your return is approved, the item must be shipped back within those 30 days.
✅ Eligibility for Returns
To be eligible for a return, your item must:
- Be in the same condition that you received it
- Be unworn, unused, and unwashed
- Have all original tags attached
- Be in the original packaging
- Include a receipt or proof of purchase
Items that are used, damaged, or not in their original condition may be refused or subject to a partial refund at our discretion.
🚫 Items That Cannot Be Returned
Because of the nature of these items, we cannot accept returns for:
- Custom or personalized items
- Perishable products (e.g., food, flowers)
- Digital downloads
- Intimate or sanitary items (for health/hygiene reasons)
- Final sale / clearance items
- Gift cards
If you’re unsure whether your item is returnable, please contact us before purchasing or before starting a return.
📩 How to Start a Return
Contact us within 14 days of receiving your order at info@zumbuys.com
All approved returns include free return shipping, and we will email you a prepaid return label along with instructions.
All returns must be sent to:
ZumBuys, LLC
655 West Palo Verde Street
Gilbert, Arizona 85233
⚠️ Returns sent back without prior authorization will not be accepted.